Frequently Asked Questions

What IT equipment do I need to take the course? 
You will need a computer or laptop with an internet connection. The course is supported by the following internet browsers:
Internet Explorer 8 and 9
Firefox 12
Chrome 19
Apple Safari 
 
What IT skills do I need to take the course? 
The course is very user-friendly and easy to navigate. You will only need very basic computer skills to participate. 
 
Do I need to pay at the same time as registering for the course? 
No. You can come back at a later time to pay for the course once registered but you won’t have access to course until payment has been made.
 
Can I pay online for multiple people to take the course? 
No. For multiple registrations, please contact cateringtraining@coeliac.org.uk or telephone 01494 796727. 
 
How long will the course take? 
We estimate it will take around 1.5 hours to complete the course. However, this will vary from person to person. You can return to the course again and again, until completion.
 
Can I return to the course at a later date? 
Absolutely, the course can be revisited again and again, until completion.  
 
What do I get from the course?
Coeliac UK's online catering training course teaches everything needed to prepare and deliver safe gluten-free food for people with coeliac disease within the boundaries of the law. Furthermore, it will provide an understanding of coeliac disease, how it effects people as well as information on the growing gluten-free market and how to access it. 
 
How can Coeliac UK help promote my business?
The best way to promote you can cater gluten-free is through our GF accreditation scheme. We offer relevant schemes for all three sectors. By adhering to the accreditation standards you will receive a range of marketing benefits including:
•    Licence to use the Coeliac UK GF accreditation symbol on menus, marketing materials, website and promotions
•    An accreditation certificate that you can display in your venue
•    A window sticker to show potential customers passing by your venue that you are an accredited GF caterer
•    One free access to the online catering training course
•    One free copy of the quick tips kitchen flipbook for easy reference
•    Free premium listing on the Coeliac UK Venue Guide listed on our website and new on the move app
•    Social media announcement of your accreditation via Face book and Twitter
•    Announcement of your accreditation and free editorial in our electronic newsletter eXG
•    Accreditation listing on the Coeliac UK website

Please contact our commercial team for more information: catering training@coeliac.org.uk or telephone 01494 796727
 
Where can I buy specialist gluten-free ingredients?
Our Food and Drink Directory contains a chapter on food service and catering products which are gluten-free. You can buy a copy from our shop. We also produce an online Food Service Directory which you can download here. Companies providing gluten-free foods are listed on our Products and Services page.  Gluten-free staple foods can also be found in most supermarkets in the ‘Free From' section.
 
What happens if someone with coeliac disease eats gluten by mistake?
The effects of eating gluten varies from person to person and may last from a few hours to a few days. This online course will teach more about coeliac disease and you will be able to hear directly from people who have the condition. 
 
What is coeliac disease and dermatitis herpetiformis?
Coeliac disease is an autoimmune disease, which means that the body produces antibodies that attack its own tissues. This disease is triggered by gluten, a protein found in wheat, barley and rye. Some people with coeliac disease are also sensitive to oats.  Dermatitis herpetiformis is a skin rash found amongst some people who have coeliac disease. You can read more about coeliac disease on our main website or register to take the course for more information. 
 
Is coeliac disease the same as an allergy to wheat?
Coeliac disease is not the same as an allergy to wheat. This online course will equip you with the knowledge you require in order to understand coeliac disease and the needs of those with the condition. 
 
How can I give feedback about Coeliac UK? 
In order that we can constantly improve and update our services, we are always pleased to receive comments on the way we operate. Please use the contact us section to let us know what you think.   
 
How do I contact Coeliac UK for information unrelated to catering? 
Coeliac UK can provide up to date information and support relating to coeliac disease as well as a range of exclusive services. You can become a Member online, or contact 0333 332 2033 for more information. 
 
For any other questions or information on multiple registrations, accreditation or bespoke training please contact cateringtraining@coeliac.org.uk or call 01494 796727.